Headfirst FAQs
Click each question to expand & scroll down for more!
Here you’ll find answers to our most frequently asked questions related to:
interviewing & hiring
onboarding & pre-camp training
seasonal team payroll
📖 Summer Resources
After you’re hired and camp has started, your Site Director is your main point of contact for last-minute changes, updates, and questions.
To access your SD contact info, you must have been added to When I Work by the Talent Team.
- Receive your invite & register
- Log in
- Click “More” (3 dots, lower right corner)
- Click “Documents”
Close to the first week of work, your site contact info will be added. This info sheet also includes links to the FAQs and the payroll schedule.
After camp starts, emailing Talent or calling the Headfirst Talent Line is not the most efficient way to get in touch with your site team. Please go direct!
Do not send schedule or update messages in WhenIWork app – they do not make it to your site director or Talent. (They link to an admin account.)
You’ll use your WhenIWork (WIW) ID to clock in and out daily on the camp iPad. This is generated by Headfirst and assigned to you. After you are invited to the workplace, you’ll find it in your profile.
In the app, go to Menu > Profile & Settings > Employee ID.
- Android: located under your name
- iOS: located below your name, email, phone
>> Click here for the WIW FAQ with screenshots.
If you do not see an ID in your profile, you can clock in/out with your email. But the WIW ID is faster!
💸 Hours & Payroll
During the summer, payroll is processed biweekly (i.e., every other week) for each unit.
Summer 2026 Schedule
| Work Period (Monday – Sunday) | Pay Date (Friday) | |
|---|---|---|
| May 18 – May 31 | June 5 | |
| June 1 – June 14 | June 18 (Thursday) | |
| June 15 – June 28 | July 3 | |
| June 29 – July 12 | July 17 | |
| July 13 – July 26 | July 31 | |
| July 27 – August 9 | August 14 | |
| August 10 – August 23 | August 28 | |
| _______ |
Please note there is a one-week delay between the compensation earned for the current week’s work and the pay received.
In other words, each paycheck will not include the current week’s work; instead your compensation includes the pay earned during the two weeks immediately before the current week.
- For example, the payroll running on Friday, July 3 will be for work done during the weeks of June 15 and June 22.
Please see the FAQs for more insight on the methods and schedule.
You’ll use your WhenIWork (WIW) ID to clock in and out daily on the camp iPad. This is generated by Headfirst and assigned to you. After you are invited to the workplace, you’ll find it in your profile.
In the app, go to Menu > Profile & Settings > Employee ID.
- Android: located under your name
- iOS: located below your name, email, phone
>> Click here for the WIW FAQ with screenshots.
If you do not see an ID in your profile, you can clock in/out with your email. But the WIW ID is faster!
🏆 Professional Sports Camps
You’ll use your WhenIWork (WIW) ID to clock in and out daily on the camp iPad. This is generated by Headfirst and assigned to you. After you are invited to the workplace, you’ll find it in your profile.
In the app, go to Menu > Profile & Settings > Employee ID.
- Android: located under your name
- iOS: located below your name, email, phone
>> Click here for the WIW FAQ with screenshots.
If you do not see an ID in your profile, you can clock in/out with your email. But the WIW ID is faster!
☀️ Summer Camps
During the summer, payroll is processed biweekly (i.e., every other week) for each unit.
Summer 2026 Schedule
| Work Period (Monday – Sunday) | Pay Date (Friday) | |
|---|---|---|
| May 18 – May 31 | June 5 | |
| June 1 – June 14 | June 18 (Thursday) | |
| June 15 – June 28 | July 3 | |
| June 29 – July 12 | July 17 | |
| July 13 – July 26 | July 31 | |
| July 27 – August 9 | August 14 | |
| August 10 – August 23 | August 28 | |
| _______ |
Please note there is a one-week delay between the compensation earned for the current week’s work and the pay received.
In other words, each paycheck will not include the current week’s work; instead your compensation includes the pay earned during the two weeks immediately before the current week.
- For example, the payroll running on Friday, July 3 will be for work done during the weeks of June 15 and June 22.
Please see the FAQs for more insight on the methods and schedule.
You’ll use your WhenIWork (WIW) ID to clock in and out daily on the camp iPad. This is generated by Headfirst and assigned to you. After you are invited to the workplace, you’ll find it in your profile.
In the app, go to Menu > Profile & Settings > Employee ID.
- Android: located under your name
- iOS: located below your name, email, phone
>> Click here for the WIW FAQ with screenshots.
If you do not see an ID in your profile, you can clock in/out with your email. But the WIW ID is faster!
✔️ Hired Team Members
You’ll use your WhenIWork (WIW) ID to clock in and out daily on the camp iPad. This is generated by Headfirst and assigned to you. After you are invited to the workplace, you’ll find it in your profile.
In the app, go to Menu > Profile & Settings > Employee ID.
- Android: located under your name
- iOS: located below your name, email, phone
>> Click here for the WIW FAQ with screenshots.
If you do not see an ID in your profile, you can clock in/out with your email. But the WIW ID is faster!
